Store Policies

Last updated: November 1, 2026

These policies cover orders from the Xtreme Store on xtremebassseries.com.

1. All sales are final

Xtreme Bass Series merchandise cannot be returned or exchanged, so please check sizes and details before you order.

The one exception: if your order arrives damaged, defective or is not what you ordered, email [email protected] within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item.

2. Catch Commander Scales

Catch Commander Scales sold in the Xtreme Store are covered by Catch Commander. Returns, exchanges and warranty service on scales are handled directly by Catch Commander. Visit catchcommander.com for their policies and contact information.

3. Memberships and event entries

Memberships and tournament entries are not store merchandise. Membership fees are nonrefundable. Refunds of entry fees follow the refund and cancellation terms in each event’s official rules.

4. Shipping

• We ship within the United States only.
• Shipping is calculated at checkout based on where the order is going.
• Please double check your shipping address. We are not responsible for orders sent to an address entered incorrectly at checkout.
• If a package is lost or arrives damaged, contact us and we will work with the carrier to make it right.

5. Sales tax

Sales tax is calculated at checkout based on the shipping address, where the law requires it.

6. Payments

Card payments are processed securely by Stripe. XBS does not see or store your full card number.

7. Order changes and cancellations

If you need to change or cancel an order, email us right away. Once an order has shipped, it cannot be changed or canceled.

8. Pricing errors

If an item is listed at the wrong price, we may cancel the order and refund any payment in full.

9. Contact us

[email protected] · (813) 470-0963
Xtreme Bass Series, Inc., 5230 Land O Lakes Blvd. #386, Land O Lakes, FL 34639